Job Description

Our Global Services team in our UK division is currently looking for a bright, ambitious Field Service Representative (Tool Maker/Mechanical) who enjoys teamwork and on-going challenging projects.
MAJOR DUTIES:
• Responsible for servicing automation equipment remotely and at the customers’ facilities with a focus on resolution of customer issues to support increasing customer loyalty and revenue with alignment to the customer’s needs. Responsible for preparing comprehensive service reports to support system improvements and generating additional opportunities.

SPECIFIC RESPONSIBILITIES:
• Troubleshoot mechanical equipment at the customer’s facility and make the necessary adjustments to bring equipment up to running status.
• Report and correct abnormal equipment conditions and inaccurate actions by customer staff.
• Support developing operating and troubleshooting knowledge of the operations team.
• Review/suggest...