Join Ricoh as a Field Service Technician specialized in Commercial and Industrial Printers. Provide expert service on high-volume printing systems and engage with customers to enhance satisfaction.
As a Production Systems Technology Service Specialist I, you will manage customer relationships and territory while performing diagnostics and equipment repairs. Your role includes driving revenue opportunities and ensuring service needs are met effectively and professionally.
Key Responsibilities:
• Service and repair high-volume printing systems equipment
• Manage territory and customer relationships efficiently
• Drive revenue through supply, contract, and equipment leads
• Perform technical training and diagnostics on new equipment
• Support less experienced technicians with technical assistance
Requirements:
• 4 years field experience, including 1 year as TSC I
• Proven record of exceeding performance expectations
• A+ or Net+ certifications valued
• ...