Your Role

We are looking for a team leader for our new in-house team of engineers. With experience in this area, you will bring a strong ethos of customer satisfaction, team management and high attention to details. Working towards KPIs of:

• Economics
• Timing
• Customer Satisfaction (NPS)
• FTFR, JMR3
• Training and Certification for Field Engineers
• Completion of Field Action related to Safety issues
• Calibrated tools for Field Engineers
• Number of Audits
• Number of Jobs/FTE

This is a hybrid role, with a requirement to visit customers in the field and also work in our Bracknell office.

Your Impact

• Manage all aspects of performance and costs of the Field Service organization in your area, in line with assigned targets

• Manage all internal Engineers, specifically ensuring process adherence of repair protocols executed in the field

• Work with second level...