Position Overview
Job Summary
Hologic is seeking a full-time Field Service Engineer (FSE) to be based in, or near, Mississauga, ON
Essential Duties and Responsibilities
The incumbent may be asked to perform other function-related activities in addition to the below mentioned responsibilities as reasonably required by business needs.
Conducts advanced troubleshooting to repair, test and qualify instruments located at assigned territory sites. Provides 24/7 coverage to customers within 24 hours of notification. Schedules and manages preventive maintenance and unscheduled visits to instrument sites. Determines correct inventory levels of repair parts with supply lines. Documents repair/ resolution of customer calls in CRM system and escalates issues to management as needed. Works with Technical Support to resolve quality issues and advise of issues and developments. Keep management advised of issues...