Position Overview
Responsibilities
Serve as the main customer contact on-site, ensuring timely issue resolution and clear communication.Act as the primary liaison between customers, overseas engineers from R&D and suppliers, and local field service partners.Lead and coordinate field service engineers during commissioning, startup, troubleshooting, and service activities.Provide direct technical support to resolve complex electrical and mechanical issues on-site.Oversee preventive maintenance, warranty support, and long-term service agreements.Ensure all operations comply with company standards, industry best practices, and safety protocols.Prepare daily technical reports for multiple stakeholders, keeping all teams informed of field activities and project status.Manage schedules, resources, and expectations across multiple stakeholders.Communicate field insights to overseas R&D to drive continuous improvemen...