As a Field Service Engineer you will be responsible for ensuring the optimal performance of our diagnostic instruments at laboratories and medical centers, providing high-quality technical support and coordinating key field activities. Your main responsibilities will be:

Preventive maintenance and installations

• Organize and execute scheduled instrument installations, maintenance activities, software updates, and technical interventions.
• Plan and coordinate instrument installations, including logistics and LIS connection, in collaboration with sales and customer support teams.

Customer technical support

• Solve technical issues via phone or on-site.
• Provide training to customers and colleagues.
• Manage complaints and document activities in internal systems.

Coordination of external field service engineers

• Act as the main contact for the 6 local service organizations i...