RESPONSIBILITIES : Coordinate installation and equipment set-up & retrofit kit at customer site which include but not limited to vision system, test contacting, interfacing with other sub-system. Perform acceptance of protocol/buyoff with customer upon installation and set up within the timeframe. Provide equipment operation & basic maintenance training to customer
Trouble shooting, provide technical solution, analyse on-site machine issue raised by customer
Report forthwith on such activity, special problem or technical shortcomings that may affect the smooth operation of the job perform on customer site. Update all technical report accordingly
Understand customer service process flow (Company ISO), and apply accordingly through daily activity and in-house/ on-site support, in order to fulfil company's vision and quality policy
Update the project issue into WebQC and follow up with the factory (Project Manager, Engineering dept and Account Manager) to resolve it within com...