Position Overview
REPORTING LINE: DEPARTMENT: Service
Line Manager: Service ManagerMatrix Manager(s): Service ManagerSPECIFIC DUTIES & RESPONSIBILITIES: include the following. Other duties may be assigned.
Repair and maintenance of analytical instrumentationPerform installation of equipment from delivery to sign-offPerform preventative maintenance per maintenance scheduleInform appropriate personnel on all problems using escalation procedureMaintain manualsSubmit electronic paperwork timely and accuratelyMaintain excellent communication with Service Manager on all mattersKeep customers well informed on any open issuesManage direct account responsibility with minimal supervisionIMPACT:
Major impact on customer satisfaction.Growth and profitability of preventive and corrective maintenance plans.Maintains and build upon the professional image of Mal...