Evaluate and report on suitability of installation sites prior to installation
Carry out the successful completion of installation and commissioning of Epson C&I products at customer sites, based on the terms and conditions outlined in the customer sales or commissioning agreement.
Directly support C&I customers and end users, helping to identify and resolve technical problems with C&I products
Liaise with other field service staff, both Epson and service partners, to share information
Monitor product failure to identify any ongoing problem that may require attention and provide feedback to the Manager Technical Support. Escalate technical issues concerning C&I products through the established technical escalation route
Create training content and deliver courses on current and future C&I products for Epson staff, customers, end users and service partners