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Provide and maintain end user desktop & peripheral support to our various clients including merchant support, installations and maintenance

Duties & Responsibilities End user support - Resolve logged incidents as per client contract  Deliver customer service - Communicate, dress and display positive attitude Quality incident resolution - Ensure incident is resolved on first contact  Compliance to pending rules - Ensure compliance to pending rules is followed  Quality data input - Ensure that data captured on Resolve IT incident/task is accurate and according to ITIL standards  Preventative maintenance - Identifies possible risks and reports to Team Lead  Deploy, Monitor, Repair, Support and Manage Desktop & Notebook Hardware, Manage Windows Operating Systems, Office Automation Software, Printers, Scanners, Faxes Setup desktop computers and peripherals and test network connections, install software for various applications and prog...