⏰ Full-time

Field Service Coordinator

🏢

Lectra

                    Location
                    📍 Warsaw, Poland
                

                    Posted
                    📅 June 16, 2026
                

                    Work Type
                    ⏰ Full-time
                

Position Overview

Lectra Deutschland GmbH Sp. z  Oddzial w Polsce

Field Service Coordinator

This position is responsible to ensure the delivery of professional Field Service to Lectra and Gerber customers in Central & Eastern Europe. It includes the daily management of customer accounts, field service dispatching, customer training, contracts, escalation and complaints. The position is a key role within the organisation to satisfy customer needs and motivate the field service team in regards to engagement and customer relation management.
Responsibilities:
Planning & dispatching of Field Service Engineers

Planning & management of preventive maintenance activities, audits, corrective maintenance visits

Maintaining & managing the Field Service Engineers schedules

Motivation and engagement of the team

Ensuring Customer Care SLA’s are achieved & Customer satisfaction is prioritised at all times

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Job Details

⏰

Employment Type

Full-time

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