We are seeking an experienced Field Service Advisor to lead and support a team of field technicians servicing industrial battery systems on forklifts, chargers, and energy solutions equipment.

This role is responsible for managing daily service operations, supporting technicians in the field, driving customer satisfaction, and improving team performance.

What you will be doing:

•   Lead and manage a team of field service technicians Coordinate service calls, preventative maintenance, battery replacements, and emergency repairs Support technicians with troubleshooting motive power batteries, chargers, and DC power systems Communicate with customers regarding repairs, timelines, and service recommendations Monitor technician productivity, response times, and service KPIs Review work orders, repair estimates, and completed jobs for accuracy and profitability Utilize HubSpot (CRM) and Microsoft Office to manage service operations and reporting...