Corporate HR Specialist

**Field Representative II, Document Imaging**

POSITION PROFILE
Serves as the overall Lead for client's document imaging processes while providing expert technical support. Ensures and maintains customer satisfaction according to company standards of quality and output by prepping, scanning, inspecting, compiling, and assembling documents.

Job Duties and Responsibilities
�· Create and Generate client reporting

�· Manage SLA Performance in conjunction with Site Management or Site Leadership

�· Train and manage the teams cross-training matrix for on-site members and FSR's and partner with client/Site Management on any customer required training courses

�· Support the generation of data for billing

�· Handle client escalations and assist with establishing and following customer escalation protocols

�· Oversee equipment maintenance and PM proc...