Field Implementation Consultant

Reporting to the Team Lead, you will oversee the entire customer onboarding process, serving as the primary point of contact for customers and ensuring successful implementation from start to finish.

Travel is required: you must possess a valid passport, driver’s license, and have access to a vehicle for up to 60% of the time.

Responsibilities

• Act as the implementation’s technical main point of contact.
• Provide remote and in-person implementation and support to customers across all of North America.
• Deliver remote and onsite implementation and technical support services to customers who purchased a field package.
• Manage your own segment of customers through the onboarding process and ensure timely completion.
• Communicate consistently with customers regarding the status of the implementation and send reminders of upcoming training dates.
• Update customer recor...