Overview

Role Overview:

We are looking for a technically skilled and customer-focused Field Engineer to provide remote support for end-user devices across Nespresso Boutiques (coffee shops) in Canada. This role is based in Montreal and involves supporting a wide range of devices including laptops, desktops, tablets, iPads, and point-of-sale (POS) systems. The engineer will also participate in a rotating on-call schedule to ensure 13x7 coverage.

Responsibilities

• Provide remote support for laptops, desktops, tablets, and iPads running Windows 10/11.
• Troubleshoot hardware and software issues, including basic component-level diagnostics.
• Support POS systems used in Nespresso Boutiques across Canada.
• Perform daily visual checks of meeting room equipment and restart devices as needed.
• Image laptops, desktops, and tablets using Windows 11 imaging tools.
• Provide basic support for desktop application...