Position Overview
We’re looking for a Field Delivery Manager to lead a team of engineers delivering exceptional service to customers – with a particular focus on one key client, making up around 60% of the role. If you thrive on leading teams, driving performance, and ensuring safe, efficient service delivery, we want to hear from you!
What you’ll do:
- Lead, coach and manage a team of field engineers across multiple sites
- Ensure safety, compliance, and outstanding service are maintained at all times
- Support and supervise performance to meet operational KPIs and customer expectations
- Build strong customer relationships and manage any on‑site issues or complaints
- Monitor budget performance, cost control, and identify efficiency opportunities
- Coordinate call‑out rotas, equipment, fleet use, and engineer schedules
- Identify training needs, onboard new engineers, and support succession planning
- Act as a key supp...