About the Role

● The Customer Relationship Executive/Sr. Customer Relationship Executive is responsible for driving successful adoption, onboarding, and ongoing value realization for clients by deeply understanding our products, owning key Customer Success metrics, managing escalations, forming strategic relationships, and continuously improving processes for exceptional customer experience and retention.

● The incumbent will report to the Lead Customer Relationship Management. The incumbent will have to work as part of a multi-functional team involving collaboration with the internal team and external stakeholders.

Job Responsibilities:

● This would drive the successful adoption, onboarding, as well as continued value add to help our clients realise the business value of our platform.

● Intimately understand our products & services, & how to build better experiences using them, with a constant pulse on what we're building next.

● Own key...