Supervise and monitor the daily performance of field collection teams to ensure effective execution of collection strategies and achievement of targets.
Review attendance and activity reports of field collectors, ensuring compliance with schedules and operational standards.
Conduct regular field visits and audits to assess collection effectiveness, customer engagement quality, and adherence to company policies.
Identify underperforming team members and implement appropriate coaching, corrective actions, or performance improvement plans.
Review and analyze problematic accounts to identify root causes and formulate solutions that improve PTP (Promise to Pay) and payment conversion rates.
Collaborate with Area Managers or Team Leads to drive productivity, manage delinquent accounts, and maintain healthy portfolio performance.
Conduct weekly and monthly performance reviews w...