Job Description

The Field Care Supervisor is expected to work closely with the Care Coordinator, and Care Manager, and fellow management staff, to provide the highest quality service to clients.

Hours of work are Monday-Friday, 8.30 am to 5 pm.

During the week, the supervisor's tasks and duties will include, but not be limited to:

· Answering incoming telephone calls and responding to them as needed: Answer each call in a friendly, professional and knowledgeable manner

· Take messages and document calls so office staff can respond if necessary

· Conduct client/care professional introductions if required

· Conduct new client care consultations if required

· Update Birdie with relevant info for clients and care professionals 

· Support in covering care calls if required

· Undertake Quality Assurance: Develop and maintain positive relationships with clients through QA visits in person

· Provide hands...