Organization & Role

The Global Customer Services (GCS) team is seeking a Field Application Engineer to support our pioneer upskilling initiatives work and to lead field escalation support on key customer accounts while driving capability upskilling across frontline field teams. This role sits at the intersection of frontline field team support and SEG team as well as internal escalation support team, ensuring fast issue resolution and long-term knowledge growth. You will act as a technical escalation focal point while building structured learning systems that enhance field readiness, troubleshooting depth, and operational excellence.
Key Responsibilities

+ Serve as technical escalation lead for critical issues across various VIP accounts

+ Support root cause analysis and drive timely, structured issue resolution together with the frontline field team

+ Develop and deliver scenario-based and experience-based training derived from real escalation ca...