Join FGPP in Toronto as a Subject Matter Expert for a 6-month contract. Use your expertise in Finastra Global Payment Plus to troubleshoot issues and enhance solutions.
We are looking for a knowledgeable Subject Matter Expert in Finastra Global Payment Plus. This role involves managing escalations, providing configuration support, and collaborating with teams for effective solutions. Your hands-on experience and ability to lead technical discussions are crucial for this position.
Key Responsibilities:
• Manage escalations and configuration support efficiently
• Lead customer calls to clarify issues and next steps
• Collaborate with Level 1 and Level 2 teams for solutions
Requirements:
• Proven FGPP issue analysis and problem-solving expertise
• Experience in FGPP configuration and customer interactions
• Background in payments processing within the last 3 years
• Familiarity with client industries related to payments
• Ability to identify root causes an...