Responsibilities

• Supervise and manage a team of 50 female staff including nannies, babysitters, and housekeepers.
• Oversee and support a customer service team of 3‑5 members, ensuring efficient handling of inquiries and bookings.
• Manage a team of 8‑10 drivers to ensure smooth transportation scheduling for staff pickups and drop-offs.
• Conduct regular team meetings, training sessions, and performance reviews.
• Develop and manage daily staff scheduling for service appointments and transportation logistics.
• Monitor and adjust schedules to ensure optimal resource allocation and minimal disruptions.
• Address operational challenges, including last‑minute rescheduling or service changes.
• Ensure efficient handling of client bookings, requests, and complaints.
• Oversee CRM and online systems to manage staff assignments, client information, and payments.
• Maintain high service standards by addressing c...