As a member of the Customer Experience team, you will be responsible for championing and delivering an unrivalled experience to all customers. You will lead on handling complaints, feedback and compliments across all channels, accordance with Macmillan’s values, regulatory requirement policies and standards.  

You will work with a range of people and teams across fundraising, volunteering, campaigning, marketing and the cancer support services delivery teams from across the organisation, leadership and the Chief Executive’s office, and external partners. You will produce analysis on feedback, identify trends and share opportunities for improvement to the customer experience.