Step into a Senior Customer Service Representative role at FedEx, where you will mentor colleagues and enhance service operations. Address challenging inquiries and foster sales growth.
In this unique position, you will play a crucial role in supporting management and guiding customer service representatives. Your expertise in handling complicated customer requests, alongside your commitment to best practices, will drive success in customer relations. Regular monitoring and improvement of operations will be part of your impact.
Key Responsibilities:
• Assist with administrative tasks and customer service duties
• Act as an expert resource for complex customer inquiries
• Mentor and lead hourly staff in service excellence
• Collaborate with managers to enhance service operations
• Promote ongoing sales and discover new revenue opportunities
Requirements:
• High School Diploma or GED required
• Minimum six months of experience in a FedEx customer role
• B...