Be Yourself Be a Bold Team Player Be Leonardo
Making sure you fit the guidelines as an applicant for this role is essential, please read the below carefully.
Once youre part of the team, youre part of the Leonardo community of over 55 hotels across the UK & Ireland!
Main Tasks
Offer exceptional guest care at all times
Provide support to and supervise the team for an effective and efficient shift
Support the Food & Beverage Manager and the management team in ensuring smooth operations within the Food & Beverage department
Provide training to team members and actively foster their professional development to enhance departmental capabilities and employee engagement
Maintain a visible presence within the outlet to promptly and effectively address customer requests and queries, utilising feedback from complaints to improve future service
Handle guest complaints with warmth and efficiency, prioritizing guest satisfaction at all times
Collaborate with colleagues...