POSITION SUMMARY Contact appropriate individual or department (e.g., Sales, Data Administration,
Accounting) as necessary to resolve guest calls, requests, or problems. Use
sales techniques that maximize revenue while maintaining existing guest loyalty
to Marriott, including up-selling. Determine and give complimentaries to guests
as gifts for their patronage (e.g., rewards points, show tickets, gift
certificates). Promote awareness of brand image internally and externally.
Process requests for redeeming Marriott Rewards points. Process all reservation
requests, changes, and cancellations received by phone, fax, or mail. Enter
Marriott Rewards information into appropriate software when taking guest
reservations. Answer, record, and process all guest calls, requests, questions,
or concerns. Perform general office duties to support Sales & Marketing (e.g.,
filing, sending emails, typing, faxing). Assist management in training and motivating employees; ser...