Develop and implement strategic operational plans aligned with company goals, including identifying new markets and overseeing investment projects like new openings or refurbishments.
Drive operational efficiency through SOP implementation, training, audits, and compliance with quality, service, and regulatory standards.
Lead and coach the Operations Team, ensuring clear performance metrics and individual development plans are in place and actively managed.
Oversee all restaurant operations to ensure resource optimization, performance standards, and consistent guest experience.
Set sales, cost, and expense targets; monitor P&L items; and ensure budget adherence for operational efficiency.
Develop and execute marketing strategies across all channels to boost brand awareness, customer acquisition, and retention.
Conduct ongoing market research to identify trends, competitor movements, and opportun...