The role.

To co-operate and work with departmental colleagues and team members across the business, carry out tasks as designated and manage the day-to-day practical aspects of customer service in an organised, structured and professional way.

The Food & Beverage Manager will ensure a high standard of service and customer satisfaction while maximising profitability. They manage F&B employees, time & attendance, budgets, service delivery and quality control, playing a key role in the overall guest experience.

What it looks like.

• Ensure seamless daily operations, balancing efficiency with high service standards.
• Oversee guest satisfaction - seek feedback and implement satisfaction systems to continuously improve service delivery.
• Full responsibility for the P&L for F&B, ensuring financial targets are met or exceeded.
• Drive cost efficiency across all departments while maintaining quality and service standards. <...