Deliver warm and courteous service while ensuring a welcoming and professional experience for all guests.
Anticipate guest needs and respond promptly to requests, inquiries and feedback.
Provide knowledgeable beverage recommendations based on guest preferences, menu offerings and occasions.
Handle guest feedback and service recovery professionally.
Beverage Preparation & Product Knowledge
Prepare and serve alcoholic and non‑alcoholic beverages accurately and efficiently in accordance with approved recipes, portion sizes, glassware, and presentation standards.
Maintain strong knowledge of beverages offered, including cocktails, spirits, wines, beers and daily specials.
Ensure consistency in drink quality, taste, presentation and service timing at all times.