Description We are looking for a motivated and resourceful FAST Advisor to join our team in Chantilly, Virginia. This Contract to permanent position involves providing exceptional support to students and learners, ensuring their needs are addressed with professionalism and care. The ideal candidate will excel in delivering solutions, managing communications, and collaborating with colleagues to maintain a seamless experience for all stakeholders.

Responsibilities:
• Identify and address the needs of callers by providing effective solutions aligned with business processes and university guidelines.
• Guide students and learners through financing options, university policies, and payment methods to support their academic journey.
• Assist Financial Aid Advisors with daily activities to ensure the smooth operation of student support services.
• Handle both inbound and outbound communication to manage queue volumes and maintain service quality.
• Collaborate with co...