Description We are looking for a FAST Advisor to support students and learners with payment-related questions, financial aid guidance, and account resolution in a high-volume service environment. This contract position with permanent potential is ideal for someone who combines strong customer service skills with sound judgment, attention to detail, and the ability to handle sensitive information with care. The person in this role will help create a positive experience by resolving inquiries, coordinating with Financial Aid Advisors, and ensuring each interaction aligns with university policies and service standards.

Responsibilities:
• Respond to incoming calls and outreach efforts by identifying each learner’s needs and guiding them toward appropriate next steps based on established policies and procedures.
• Explain payment methods, financing pathways, and related university guidelines so students can make informed decisions about their accounts.
• Partner with Fina...