Receive incoming telephone calls from new and existing customers
Manage customers' orders, changes and returns of products and/or services according to ensure timely and accurate product and service delivery
Provide and excellent customer service experience to clients through different contact channels, in order to enhance customer satisfaction, engagement and increase sales
Requirements
Key Competencies
Data accuracy
Attention to detail
Ability to gain immediate credibility and trust
Exceptional communication skills
PC and system literate
Candidate Profile
Confident and enthusiastic.
The ability to work well as part of a team as well as independently
C2 Level of Spanish and C1 (or higher) level of English
First class written, verbal and interpersonal skills