Overview

Join Fairmont Banff Springs as a Fairmont Gold Supervisor and enhance guest experiences in a premier hotel setting. Your expertise will ensure exceptional stays for our guests. We are seeking an energetic Fairmont Gold Supervisor who is passionate about guest service. This role is integral to maintaining our brand's luxury standards and providing a seamless arrival and departure experience.

Responsibilities

• Provide high-level guest service and response
• Execute front desk tasks including charge postings
• Confirm the accuracy of Fairmont Gold reservations
• Share insights on local attractions and services

Qualifications

• At least 1 year of supervisory Front Desk experience
• Proficient in property management software
• Robust communication with attention to detail
• Experience in guest recovery roles
• Hotel Management or Hospitality degree preferred

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