Lead and develop a highly effective business systems function, by developing and utilising effective change control procedures, ensuring the smooth operation of systems during maintenance and enhancement periods. Work with internal and external key stakeholders to ensure a systematic, well-controlled approach to systems change.
Work closely with IT Services and relevant stakeholders to project manage the introduction of new features and services. To seek and maintain support and involvement of process owners and end-users throughout the lifecycle of these projects, ensuring that the enterprise systems support the needs of the business effectively.
Establish and deliver an approachable, agile and efficient end-user support service, including systems assistance and training provision to support users of business systems.
Plan and prioritise the workload of the team, in consultation with business owners and serv...