This role is working for an acclaimed international law firm and is responsible providing a high end service for their internal facilities helpdesk in their centrally located state of the art London office on a 10am to 6pm shift Monday - Friday hybrid with 3 days in the office. Facilities helpdesk duties involve;
* Manage, control and monitor efficiently the day-to-day operation of the Helpdesk function.
* Effective management of all preventative maintenance (PPM) scheduling and reactive service calls, including logging of jobs, seeing through from start to completion, and escalating where appropriate.
* Update the internal client requesting facilities assistance on the status of their call, advising of any problems or issues with their request.
* Ensure all certification and supporting paperwork (works record sheets, instruction sets, plans, photos etc.) supplied is saved within the CAFM system and managed effectively within Helpdesk.
* Produce a variety of re...