Service Desk Analyst

Wellington location

We Are Fujitsu

We use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.

About the role

This role provides primary Service Desk support that includes:

• Incident detection and recording
• Classification of all incidents and 1st / 2nd level support
• 1st / 2nd level investigation and diagnosis
• 1st / 2nd level Resolution and Recovery
• Incident Management - ownership, monitoring, tracking and communication as per Fujitsu Incident Management Procedure
• Incident closure

This role is based in Wellington and offers hybrid working.

Responsibilities and Accountabilities

Key respons...