Call Center Agent - Retail Account

Cebu City | Onsite

Caldwell Communications



Job Description:

We are hiring Call Center Agents to assist shoppers with inquiries, purchases, returns, and general account concerns while providing excellent customer service.



Responsibilities:

• Handle customer inquiries via phone, email, or chat

• Provide product and pricing information

• Assist customers with orders, returns, and exchanges

• Maintain accurate records of transactions

• Escalate complex concerns to supervisors when necessary

• Meet quality, productivity, and customer satisfaction standards



Schedule & Training:

• Shifts may include nights, weekends, and holidays

• Paid training on retail systems and processes



Requirements:

• At least a High School or Senior High School graduate

• Strong English communication skills

• Customer-focused a...