Key Responsibilities:

• Coordinate shipments and manage transport-related issues with forwarders and internal teams.


• Prepare and ensure accuracy of shipping documents, including special, drop, and return shipments.


• Obtain and verify transport costs to align with sales rates.


• Ensure timely and accurate shipment processing.


• Communicate shipment status with customers and suppliers to maintain satisfaction.


• Identify and resolve operational problems, escalating when necessary.


• Handle transport-related complaints and follow up appropriately.


• Maintain high accuracy in documentation and administration.


• Collaborate effectively with colleagues and other departments to improve processes.


• Communicate clearly and professionally with internal and external stakeholders.