Position: Export Customer Service Officer/ Executive (Airfreight) (Job ID:20032) Changi
5.5 days work week (Alternate Saturdays)
Basic + AWS + VB
Job Description: Direct Contact with Customers with outstanding friendly and reliable service offered
Ensuring to provide the flight details to customer within the stipulated time (1 hour) upon receiving the booking
Check on the Export Documents Compliance when processing the export work order
Apply the correct export permit and other export custom processed on timely manner
To answer all call within 3 ringing tone (without fail)
Monitor the onboard status without fail and to inform customer on any irregularity
Good communication among all related department concern E.g. Ops, Warehouse, Traffic , planning team
Always ensuring that the Airfreight rates apply is correct and updated.
Constantly aware and update on NEW changes / requirement by airlines or governmental requirement
Ensure that all monthly custome...