Step into a critical role as a Technical Support Specialist II, specializing in resolving technical issues and maintaining IT systems. Your contributions will enhance operational efficiency across various platforms.
This role combines technical acumen in IT support for Windows, Adobe, and Office 365 applications with a focus on quality service delivery. You will resolve help tickets promptly, liaise with other departments, and maintain hardware essential for daily operations. Your efforts will directly impact client satisfaction and productivity.
Key Responsibilities:
• Address technical help tickets via ServiceNow system
• Provide support for IT applications and services
• Investigate solutions for technical issues
• Oversee deployment of audio/visual setups
• Assist in inventory management and reporting
Requirements:
• Experience in providing technical support
• In-depth knowledge of Windows and Microsoft 365
• Strong problem-solving and analytical sk...