Grade Level: L2
Location: Lahore
Last date to apply: 3rd June, 2026
What is ‘Expert Core Operations'?
Handle and resolve complaints related to digital channels by coordinating with relevant stakeholders and ensuring timely end-to-end resolution
Manage APC wallets in coordination with product owners
Handle abusive caller complaints, conduct investigations, and prepare reports for PTA
Identify application-level and CRM-level bugs/issues within digital channels and coordinate with Digital/Technology teams for permanent resolution through root cause analysis
Maintain effective coordination with customers, product owners, and business partners for efficient issue handling and escalations
Coordinate closely with the Team Lead/Manager on operational tasks, process improvements, and business value additions
Ensure compliance with Service Level Agreements (SLAs) and assigned Key Performance Indicators (KPIs)
Review and improve processes to enhance cus...