Join the dynamic team at Equitable Bank as a Tech Ops Engineer II, specializing in managing high-priority incidents and problem resolution. Your analytical skills and technical expertise will ensure swift recovery from production issues.
This role requires managing incident lifecycles, performing thorough Root Cause Analysis, and enhancing communication with stakeholders to minimize the impact on services. With at least 5 years of SDLC experience and a solid foundation in Java software delivery, you will establish effective monitoring processes that drive continuous improvement within the bank's operations.
Key Responsibilities:
• Evaluate incident severity and manage restoration
• Drive problem identification and resolution processes
• Develop useful dashboards for incident tracking
• Ensure timely updates for all stakeholders
• Facilitate command center communications during incidents
Requirements:
• Relevant university degree or equivalent experience
• ...