Join a transformative journey as an experienced Service Delivery Manager relocating to Malta. Enhance client engagements while managing comprehensive service contracts and operational frameworks.
In this full-time role, you will leverage over 7 years of experience in IT Support or Managed Services to foster relationships and ensure seamless service contract delivery. Your responsibility will encompass financial management, rigorous performance tracking, and continuous improvement strategies to drive client satisfaction and operational success.
Key Responsibilities:
• Oversee customer service contracts and renewals
• Coordinate efforts between cross-functional teams
• Ensure managed services meet quality standards
• Track service performance against KPIs effectively
• Manage improvement plans with end customers
Requirements:
• At least 7 years in service delivery management
• Excellent command of the English language
• ITIL certification highly desired