We are seeking adept Data Business Analysts to provide financial insights within a major banking client. Engage in hybrid work, focusing on contact center operations and data analysis.
In this contract role, you'll support the financial reporting team while utilizing your SQL expertise to manage extensive datasets. Your ability to communicate technical requirements in business terms is critical to this successful engagement. Bring your knowledge of large enterprises and contact centers to make an impact.
Key Responsibilities:
• Gather requirements for comprehensive contact center analysis
• Develop and execute complex SQL queries for large data
• Create visual dashboards using Tableau and PowerBI
• Collaborate with reporting teams to deliver actionable insights
• Translate technical specifications into understandable terms
Requirements:
• 3-5 years of experience as a Data Business Analyst
• Significant exposure to contact center environments
• Expertise...