Step into the role of Claims Director at Manulife Hong Kong and oversee the cashless claims process while ensuring excellence in team performance. This hybrid position requires a strong background in claims.
Manulife Hong Kong seeks a skilled Claims Director to manage claims for both group and individual policies. The role demands over ten years of experience, focusing on risk management, complaint handling, and detailed claims adjudication. Your contribution will be vital in optimizing processes and enhancing customer satisfaction.
Key Responsibilities:
• Oversee claims journey and ad hoc operational tasks
• Assess complex cases ensuring regulatory compliance
• Resolve complex cases and customer complaints
• Monitor KPI performance for claims processing
• Conduct training for team on updated procedures
Requirements:
• Degree holder with over 10 years of claims experience
• Familiarity with risk management principles
• Strong attention to detail and ana...