Position Overview

San Fernando, PH — MCI, a leading tech‑enabled business services company with a strong call center footprint, is hiring an Experienced Call Center Trainer. The trainer will deliver high‑impact training programs that prepare agents for success in a fast‑paced environment, covering onboarding, upskilling, and continuous learning across client campaigns.

Responsibilities

• Facilitate new hire, soft skills, product/process, and system training sessions.
• Design and update training materials, manuals, and e‑learning content.
• Conduct training needs assessments and recommend appropriate learning solutions.
• Evaluate training effectiveness through assessments, feedback, and performance data.
• Provide post‑training coaching and support to agents and team leads.
• Collaborate with QA and Operations to align training with performance goals.
• Maintain accurate training records and generate...