Program Objective:
To provide interns with hands-on experience in guest experience management within a multi-unit hospitality group.
Interns will develop skills in customer experience coordination, communication, feedback analysis, teamwork, and service quality, preparing them for future roles in hospitality, tourism, or guest experience management.


Leading Tours for New Guests:
•Conduct guided tours of the unit, introducing guests to common areas, facilities, and safety procedures.
•Provide guests with useful information about the services (e.g., laundry, kitchen, common spaces, etc.).
Organizing and Promoting In-House Events:
•Working closely with the Experience Coordinator on daily tasks and projects to plan, promote, and host events.
•Use social media, flyers and word-of-mouth to promote these events.
•Identify and capitalize on upselling opportunities to enhance the customer experience and boost sales.
•Maintain a calendar of activ...