The Experience Design Lead will lead a multidisciplinary design team within Manulife Life Insurance Company, Singapore (MLS) covering UX/UI and Service Design and translating insights into human‑centred, innovative products, services, and end‑to‑end experiences across digital and operational touchpoints. Position Responsibilities: Design Strategy, Standards & Governance Establish UX/UI and Service Design strategy within MLS align local initiatives with regional/global design standards and design system.
Build and maintain local libraries that complement the overarching design system contribute market-specific patterns and insights.
Influence and gain consensus across diverse stakeholders to align to design standards, especially when priorities compete.
Portfolio, Project & Capacity Management Own portfolio planning and resourcing forecast capacity, assign work, and track delivery against deadlines, budget, and quality.
Coordinate with POs, Business, PMO, Tech, and Analytics...