Position Overview
Key Responsibilities - Responsible for SIA/Scoot Aircraft Interior Cleaning (AIC) operations
- Monitor and meeting airlines’ Service Level Agreement (SLAs)
- Achieve on‑time departure of flights by monitoring and ensuring compliance with airline requirements in precision timing
- Be familiar with various airlines’ requirements, especially on the hygiene and cleanliness standards, and dressing requirements
- Track and monitor correct adherence to SOP on safety cards
- Ensure prompt response to airline queries and requests
- Represent the department at customer meetings
- Monitor and review the manpower requirement based on seasonal and / or ad‑hoc flight changes
- Work with Duty Manager(s) to ensure adequate and optimal manning level to handle flights activities efficiently
- Oversee all staff matters at operation level, such as MCs, last minute leave, OT recalls etc
- Oversee staff disciplina...