We’re looking for a Voice & Virtual Executive – Email Channel to manage customer queries and service requests through our registered email channel. In this role, you’ll respond to customers with clarity and care, handle non‑financial service requests, collaborate with internal teams to resolve issues, and ensure strong risk awareness and data confidentiality.

• Respond to customer queries, complaints, and service requests received through the bank’s registered email channel
• Drive first‑contact resolution while meeting turnaround times and service level agreements
• Process non‑financial requests such as card blocking, statement issuance, and profile updates, escalating complex cases where needed
• Perform backend checks to ensure accuracy and completeness of all requests
• Record all customer interactions accurately in the CRM system
• Support quality checks to ensure compliance wit...